Privacy policy & service terms
This policy describes this website and the service requests you send to Brown's Mobile Auto Care, based in Imperial, MO, serving Jefferson County. Mobile service takes place at your vehicle, not a customer drop-off shop.
Information you provide
Contact and booking forms collect your name, email address and/or phone number, selected services, and the message you provide. Booking requests may also include a preferred date and arrival time, vehicle information and service address. We use these details to reply, discuss the job and arrange service. A request does not confirm an appointment. Please do not include payment-card details or other sensitive information in the forms.
Form delivery and hosting
When you choose to submit a form, your details are sent to Basin, our form processor, and made available to the business, including by email notification. Vercel hosts the website and processes connection information, such as IP addresses and technical request data, to deliver and protect it. These providers may process information outside your state or country. Their policies explain their own processing: Basin privacy policy and Vercel privacy policy.
Email and text links open your own application; the request is only sent when you send it there. Your email or messaging provider also handles that communication. Form consent is for handling and responding to your service request, not for marketing.
Optional maps and browser storage
Google Maps embeds are optional and do not load before you allow optional services. Allowing an embed sends connection information, including your IP address, to Google, which may use cookies or other storage under its privacy policy. Rejecting keeps the rest of the website and forms usable. External social and map links take you to those providers when you follow them.
This website stores only your allow/reject privacy choice in local storage. It does not store form entries in your browser. Fonts and photographs are served with the site. No analytics or advertising pixels are currently installed. You can change your optional-service choice below or from the footer; rejecting removes the embeds from the site but cannot undo data already sent to Google.
Questions and privacy requests
Contact us to ask about your information or request access, correction or deletion. Applicable rights and any information we must keep depend on the law and the service involved. No internet transmission or storage is completely secure.
Email autoservice@brownsmobilecare.com, or call (314) 246-0841.
Existing mobile-service terms
The following terms are carried forward from the business's previous website. They concern the service itself, separately from website privacy choices.
Liability and Indemnification
Vehicle Damage: Brown's Mobile Auto Care assumes no liability for any damage to the vehicle that is not directly caused by our service actions. Any claims for damages must be reported to the service technician immediately or to customer service within 24 hours of the service.
Service Liability: Brown's Mobile Auto Care is not responsible for any pre-existing conditions of the vehicle that may affect the service outcome. Our responsibility is limited to providing the requested service with reasonable skill and care.
Indemnification: The customer agrees to indemnify, defend, and hold harmless Brown's Mobile Auto Care and its officers, directors, employees, agents, and service providers from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from the customer’s use of the service, violation of these terms and conditions, or infringement by any other user of the customer’s account, of any intellectual property or other right of any person or entity.